Jennifer (Jen) Teague brings over 15 years of expertise in Adult & Aging services and executive leadership in non-profit, federal, state, and local government human service organizations. She has an extensive background in the field, having served as Program Manager for the Buncombe County Adult and Aging Services Department and as Executive Director for the Council on Aging of Buncombe County. Before these roles, she worked with the North Carolina Division of Aging and Adult Services.
Jen specializes in designing and implementing standard operating procedures, streamlining processes for greater efficiency, adult protective services case trajectory and decision-making to ensure self-determiniation and safety, and collaborating with community partners to enhance services for adults. Her work has involved partnerships to support unhoused individuals and creative solutions for adults under DSS guardianship who face substance use or behavioral health challenges impacting their safety and quality of life.
Jen also has significant experience in Adult Protective Services (APS), having managed one of North Carolina’s largest APS units. Her financial expertise includes MAC billing, where she oversaw considerable increases and optimized other funding sources, including grants. She also led the development and embedding of ongoing continous quality improvement strategies and tools within Adult & Aging Services. Furthermore, she has in-depth knowledge of Older Americans Act (OAA) funding—also known as the Home and Community Care Block Grant (HCCBG)—which enables older adults to live independently at home.
With her background in executive and management roles, Jen has a strong record of supporting and developing staff, helping them leverage their strengths and build leadership skills. She holds a Master of Arts in Community Counseling and a Bachelor of Science in Sociology from Appalachian State University in Boone, N.C. Currently, Jen serves as the Director of Health Coverage and Benefits for the National Council on Aging.
