Leadership: Capacity - Coaching
  • Year-long/Six-Month Leadership, Supervisory, and Team Training and Capacity – Building, incorporating face-to-face training sessions observation, feedback loops, and real-time application leadership practices that improve trust, psychological safety, belonging, and workforce retention to advance outcomes
  • Evaluation of child welfare and human services organization’s systems strengths, challenges, and provides recommendations for enhancement of outcomes
  • Human Services Consolidation – Evaluation, Recommendations, and Implementation
  • Organizational and Community Strategic Planning
  • Implementation Plan Leadership – State-wide, Multi-Tiered Training Systems
  • Neuroscience Change Leadership/Management – To Support Technology, Practice Model, and Other System Shift Implementation
  • Serve as Interim Director, C-Suite, Program Administrator and other roles within human services
  • Consulting for fiscal issues across program areas in county DSS
  • Supports County efforts to improve child welfare and adult services processes, practices, policy application, and outcomes to move counties out of program improvement sooner
  • Workers/Supervisors/Managers: Apply the capacity- building model & utilize DHHS practice standards to train/re-train, apply learning and policy to practice, field observation, and feedback loops for continuous quality improvement
  • Policy and Practice Essentials Series for Workers and Supervisors (based on trends), training, coaching, and field observation sessions to strengthen practice areas to improve safety, permanence, and well-being
  • Technical Assistance and Program/System Improvement Consulting, grounded in safety culture, safety science, and policy application to best practice
  • Integration of Lived – Experience Lens across service array
  • One-on-One and Group Onboarding and Practice Coaching with New Workers
  • Evaluation of human services, child welfare, and community programs, organizations, and initiatives through the lens of the client served, resources needed, infrastructure business processes, and fiscal stewardship
  • Real Time Strategic Planning – a flexible approach to identify, understand, and act to respond quickly to both internal and external challenges and opportunities to forward the mission. First developed by this approach to strategic planning engages all internal and external stakeholders to create coordinated actions to address systemic changes to ensure success.  SOURCE: La Plana, D. & Campos, M. M. (2018). The nonprofit strategy revolution, 2nd Ed.  Turner Publishing Company
  • Facilitation – Public organizations, local and state governments, health & human services organizations, community initiatives, and lived experience stakeholder groups
  • Health & Human Services Consolidation Evaluation & Implementation – recommendations to integrate service and program areas for increased consumer efficiency and access, improved service delivery, less cost and enhanced outcomes.

Develops high-performing teams, through belonging, performance measures, and sustainable practices

Advances workforce recruitment, hiring, onboarding, retention, and resiliency wellness supports

Onboarding and Coaching Veteran and New Staff in the field ; enhancement of onboarding processes

Focus on belonging across systems, amplifying diversity, equity, and inclusion

Cultivate a resilient, healthy organizational culture and climate through trust, psychological safety, equity, inclusion, and belonging

  • Training on a diverse array of topics tailored to your organization, team, manager, supervisors, and workers
  • Conducts continuous quality improvement and quality assurance reviews, analyzes data trends, and identifies strengths, challenges, and recommendations for improvement across all program areas
  • Develops and implements continuous quality improvement teams, processes, practices, tools, and training
  • Development, writing, and implementation of Standard Operating Procedures for Adult and Aging Services, Child Welfare, and Economic Services
  • Curriculum development, research application to practice, and facilitation of communities of learning and practice
  • Develop and implement plans for trauma-informed, healing-centered organization
  • Development and implementation of workforce wellness supports such as worker threat/safety teams, workforce wellness teams, and a diverse array of other supports deemed successful in other jurisdictions
  • Application of competency-based recruitment, hiring, and onboarding practices
  • Implementation and data trend analysis related to stay interviews at 30/60/90 days
  • Cumulative trauma education sessions, for multiple levels of the workforce, with focus on individualized and group holistic resiliency, supports planning
  • Embed debriefing model for difficult cases and fatalities

Capacity Building Results

Partner with Counties and DHHS to improve service delivery, outcomes, and complete program improvement successfully in multiple NC counties and other jurisdictions

Improve Supervision in child welfare and adult & aging services

Accelerate progress toward achieving Program Improvement Plan goals

Improve child welfare performance measures and organizational, fiscal, and client outcomes

Model and improve “real-time” communication & feedback loops

Enhance organizational health and a resilient culture and climate

Strong, healthy, trauma-informed systems resulting in individuals, children, and families feeling physically and psychologically safe

Application of lived experience through youth and family voice related to policy, practice, leadership, and communication Improve competency-based workforce hiring, engagement, performance, and retention

Cultivate high-trust and efficient teams through equity, inclusion, and belonging strategies, resulting in improved team performance

Improve timeliness & service provision in assessments; increase timely permanency; enhance connections and wellbeing

Enhance productivity & workload efficiency

Increase in quality of safety & risk assessment within child welfare

Alignment of cross-system collaboration to improve social determinants of health and address generational healing, social and racial justice issues, and adverse childhood experiences

Forward public trust with the Director and Leadership Team through coordinated cross-system collaboration and transparent communication of leadership strategies to address systemic issues

Leadership Development & Consulting Services

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